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Council to launch review into Solarplicity energy contracts

A review of the controversial Solarplicity energy contracts is to be launched by Stoke-on-Trent City Council.

It comes as protestors gathered outside the Civic Centre before a full council meeting.

The city council revealed earlier this year it had banned the firm from signing up new customers.

Speaking on behalf of protestors, Stoke South parliamentary candidate for Labour Mark McDonald told the council: “I have personally spoken to and helped numerous Solarplicity customers in Stoke South.”

This week’s protest was backed up by a 169-name petition sent to the council.

A spokesman for Stoke-on-Trent City Council said:“Solarplicity has been working with 6,000 customers in the city, with the aim of reducing their fuel bills.

“We are aware that a very small number of our residents have unfortunately experienced problems with Solarplicity, as underscored by the 169 validated signatures on the petition.

“We have been working hard to help those tenants who have complained to us to resolve their issues, and at all times we have re-iterated this is not acceptable. We have gone over and above to assist, and our aim remains to tackle fuel poverty and put our customers first.

“We continue to work directly with this cohort to understand more and to resolve issues – this is ongoing. In addition, at the council meeting it was agreed that Solarplicity will be referred to overview and scrutiny for further review where a much greater level of questioning can be made.

“We will of course continue to monitor the situation on an ongoing basis and make sure that any resident concerns raised with us are addressed fully and the overall service continues to improve.”

The council added: “In addition, at the council meeting it was agreed that Solarplicity will be referred to overview and scrutiny for further review where a much greater level of questioning can be made.

“We will of course continue to monitor the situation on an ongoing basis and make sure that any resident concerns raised with us are addressed fully and the overall service continues to improve.”

 

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